Thank you for visiting FlightAware. FlightAware is committed to honoring the privacy of our members and visitors.

What this policy covers

This Privacy Policy is applicable to FlightAware, LLC and its respective subsidiaries and affiliates (collectively “FlightAware,” “we,” “us,” or “our”). We operate and (the “Websites”). This Privacy Policy covers the information we collect about you when you use our products or services. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, then do not access or use our services or interact with any other aspect of our business.

This Privacy Policy is subject to any agreements, including the Terms and Conditions that govern your use of the Services. This Privacy Policy applies regardless of the means used to access or provide information through the Services.


“Account Information” means Personal Information that we may collect during registration for a Service that we provide or the purchase of a product, including names, e-mail addresses, e-mail preferences, account passwords, mailing addresses, and billing addresses. In cases where service subscriptions relate to aeronautical usage, we will also request information about the aircraft, including the registration number, country of registry, manufacturer, model and serial/fuselage/airframe number of the aircraft.

“Anonymous Information” means information that we do not link to Personal Information and does not enable contact with any identifiable person.

“Data Protection Laws” means laws relating to data protection, privacy, and/or information security, including all such laws governing use of Personal Information.

“Personal Information” is any information relating to an identified or identifiable individual, such as your name, address, email address, telephone number, job title, job industry, company/organization name, and any other information you voluntarily provide or any other non-public information that we associate with your contact information and that can identify you as an individual.

User Acknowledgements

By using our Services, you acknowledge that you have read and understand this Privacy Policy. FlightAware provides the Services principally from the United States, but may also provide the Services in other jurisdictions, as necessary. Be advised that, through your use of our Services, which are governed by United States law and applicable Data Protection Laws of other jurisdictions, this Privacy Policy, and our Terms and Conditions, you are transferring your Personal Information to the United States (or other jurisdictions as necessary for us to provide the Services), and you consent to that transfer.

Additionally, you acknowledge by your use of our Services that you understand your Personal Information may be processed in countries (including the United States) where Data Protection Laws may be different or less stringent than in your home jurisdiction.

Finally, you acknowledge that your Personal Information may become accessible as permitted by law in the United States, including to law enforcement and/or national security authorities.

Our Commitment to Maintaining Your Privacy

We employ reasonable physical, technical, and organizational measures designed to safeguard the confidentiality, integrity, availability, and resilience of your Personal Information, whether stored electronically or in paper format. Information is maintained in secure facilities, protected from unauthorized access, and retained only as long as is reasonably required. Electronic files are backed up for redundancy and password-protected to ensure access only by authorized employees. We encrypt Personal Information where we deem appropriate, and we periodically test, assess, and evaluate the effectiveness of our safeguards.

Personal Information You Provide to Us

We collect information about you when you input it into the services we provide or otherwise provide it directly to us.

This information lets us provide personalized services and communicate separately with you. We also use aggregated information about the use of our services to evaluate our users' preferences and improve our products. In addition, depending on the Services used, we may collect flying preference information, including the type of aircraft on which FlightAware products or Services are provided, and passenger-specific details, including departure and arrival locations.

When you contact us to inquire about certain products or Services, you must provide your certain Personal Information, including your name, email address, phone number, and other information necessary for us to respond to your inquiry. Likewise, when you leave us feedback, we collect any information that is contained in your feedback. When you contact us by sending us an e-mail, fax, or letter, we will collect your address, fax number, or e-mail address and any Personal Information contained in the e-mail, fax, or letter you send us.

Personal Information Collected via Technology

We collect information about you when you use our services, including browsing our websites and taking certain actions within the Services.

Like most web sites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies let us remember information about your preferences and passwords and allow you to move within our service without reintroducing yourself. Web browsers let you easily see and control cookies. FlightAware and its advertisers may also use cookies to determine on which advertisements users have seen and how users responded to them. Similarly, FlightAware and its advertisers may use small pieces of code called "web beacons" or "clear gifs" to collect anonymous advertising metrics and to deliver cookies related to such advertisements.

Cookies, web beacons and similar tools allow us, our service providers, and other third parties to identify your device, track your interactions with other websites, and track activity over time and across websites by storing information locally on your device. We use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer or device until you delete them). If you register for a Service provided by us, we may include web beacons with the content and ads that we deliver to you as a part of that service, which we use to collect information regarding your interaction with such content and ads.

The information that these tools collect include your internet protocol address, unique device identification information, regional and language settings, browser type, and operating system, the network used to access our Website, and information about your use of our Website (such as how you navigate and move around the Website). Depending on applicable Data Protection Laws, this information may be considered Personal Information.

Information we receive from other sources

We may receive Personal Information about you from other third-party sources, including from other service users, our service providers, analytics providers (including Google Analytics), and our business partners. We may also receive data from third party services and from our business and channel partners. Other users of our products may provide information about you when they submit content through the products. For example, you may be mentioned by someone else on a "Squawk" comment or discussion forum post. Such information may include demographic information, itinerary details, dietary preferences, browsing preferences, language preferences, and other personal preferences. We may associate this information with the other Personal Information we have collected about you.

Legal Bases for Processing Personal Information

To the extent applicable under Data Protection Laws, we process Personal Information for, or based on, one or more of the following legal bases:

How We Use Information That We Collect From You

How we use the information we collect depends in part on which products you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.

We may also use your Personal Information to create Anonymous Information by removing information that makes the information personally identifiable to you (such as your name or email address). We may use these records, and other Anonymous Information, to analyze usage patterns in order to enhance our Services and tailor them to your preferences.

How We Disclose Your Personal Information to Third Parties

Your Choices Regarding Your Personal Information

You have a variety of legal rights regarding the collection and processing of your Personal Information. You may exercise these rights, to the extent they apply to you under applicable Data Protection Laws, by contacting us as provided in the section, Contact Us.

You may request deletion of your Account Information or Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, we will delete it from our active databases but the information may remain in our archives or disaster recovery systems.

Note, however, that we may request certain reasonable, additional information (that may include Personal Information) to help us authenticate your request and/or to clarify or understand the scope of such requests. These rights vary depending on applicable Data Protection Law, but may include:

For additional information about specific legal rights, please reference the following sections: Your California Privacy Rights, Your European Union Privacy Rights, and Your Canadian Privacy Rights.

Accessing, Modifying, Rectifying, and Correcting Collected Personal Information

We strive to maintain the accuracy of any Personal Information collected from you, and will use commercially reasonable efforts to respond promptly to update our records when you tell us your information is not accurate. However, we must rely on you to ensure that the information you provide to us is complete, accurate, and up-to-date, and to inform us of any changes. Please review all of your information carefully before submitting it to us, and notify us as soon as possible of any updates or corrections as outlined in the section, Contact Us. In accordance with applicable Data Protection Laws, you may obtain from us certain Personal Information in our records. If you wish to access, review, or make any changes to Personal Information we hold about you, you may contact us as provided below in the section, Contact Us, or—for certain information—through your account on the Services. Please note, however, that we reserve the right to deny access as permitted or required by applicable Data Protection Laws.

Your California Privacy Rights

California Civil Code Section 1798.83, known as the “Shine the Light” law, permits our users who are California residents to request and obtain from us a list of what Personal Information (if any) we have disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once per year per person, must be sent to the email address in the section, Contact Us, and are free of charge.

Notwithstanding this right, we do not disclose Personal Information to third parties for their own direct marketing purposes.

Your European Union Privacy Rights

In addition to the above-listed rights, European Union privacy law provides individuals with enhanced rights with respect to their Personal Information. Depending on the circumstances surrounding the processing of Personal Information, these rights may include:

Please note that we may need to request additional information from you to validate your request.

If you have any comments or questions, or if there are other things we can do to maximize the value of this website to you, please email If you wish to access, correct or update your personal information, or if you have questions about our privacy practices in general or a complaint, please email

In the event that you are located in a country that will be governed by the General Data Protection Regulation and would like to contact the local Data Protection Officer, please note that in your email, and your inquiry will be directed to the appropriate person.

Your Canadian Privacy Rights

Residents of Canada can request and obtain from us information relating to the existence, use, and disclosure of their Personal Information, as well as access to that information (subject to certain exceptions pursuant to applicable Data Protection Laws). Without limiting the above, residents of Canada will, upon request:

Our policy towards children

Our products are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our customer support team.

What about the privacy issues with tracking private aircraft?

Please see the privacy section of our FAQ.

Other Websites

Our provision of links to other websites or locations is for your convenience and does not signify our endorsement of such other websites or locations or their contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.

Information storage and security

We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

How long we keep information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Unless otherwise required by law or to the extent we reasonably deem necessary to protect our rights, property, or safety, and the rights, property, and safety of our users, we will delete Personal Information when: (1) it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (2) when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; (3) when you object to the processing and there are no overriding legitimate grounds for the processing; and (4) when it is necessary to comply with legal obligations.

Do Not Track

We use analytics systems and providers that process Personal Information about your online activities over time and across third-party websites or online services, and these systems and providers may provide some of this information to us. We do not currently process or comply with any web browser’s “do not track” signal or similar mechanisms.

Contact Us

You may Contact Us for inquiries related to deletion of your Account Information or Personal Information (refer to Your Choices Regarding Your Personal Information for more details).

Should you have any questions, concerns, or complaints about this Privacy Policy, our practices, or any choices or rights you choose to exercise, please contact:

FlightAware LLC
Attn: Legal Department
11 Greenway Plaza, Suite 2900
Houston, TX 77046

We will respond to your request or investigate your concern as quickly as possible.

Changes to This Privacy Policy

This Privacy Policy replaces all previous disclosures we may have provided to you about our information practices with respect to our Services. To accommodate changes in our business, products, services, technology, and legal developments, we may add, change, or remove portions of this Privacy Policy as we feel it is appropriate to do so. Updated notices and disclosures will be posted to our Website. Please refer to the date on the policy and check back for updates.


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